Frozen Soul

Bought the tickets a couple of hours before the show, was really looking forward to see them. Arrived at Los Globos just to find out nobody knew anything about Eternal playing. We asked everyone no one had a clue since eternal wasn't at all playing. How can you sell tickets to a concert that never was about to happen?! I'm so disappointed I can't even describe it! Can I ever use songkick again? Can I ever use ticketweb again?